Shipping policy

Delivery costs

The costs of delivery will be as displayed to you on our website.

When we will provide the products.

Pre-orders and General Stock

During the order process we will let you know when we will provide the products to you, this will be displayed on the product itself or at checkout. 

Pre-orders

  • Pre-ordered physical goods will have a displayed release date and will be shipped on that date. If pre-ordered items do not have an displayed release, we will give you an estimated shipping date based on when we expect the goods to be in stock.

  • If the product is a one-off purchase of pre-order of digital content it will be made available on the stated release date

General Orders

  • If the products are physical goods, we will provide you with an estimated delivery date when you place your order, which will be within 30 days after the day on which we accept your order. We aim to ship all in stock items within 5 business days

  • If the product is a one-off purchase of digital content. We will make the digital content available for download by you as soon as we accept your order

We are not responsible for delays outside our control, but we aim to get your products in hand as soon as we can

If our supply of the products is delayed by an event outside our control (such as extreme weather, carrier delays) we appreciate your patience and will contact you as soon as possible to advise on an estimated time of arrival,. to let you know and we will take steps to minimise the effect of the delay. We understand that this can be frustrating and are happy to cancel / refund you for any products you have paid for but not received.

If you are not at home when the product is delivered

If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the carrier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. Redelivery of the product will be subject to the terms of the local carrier.

When you become responsible for the product

The product will be your responsibility from the time we deliver the product to the address you gave us.

When you own goods.

You own goods once we have received payment in full

International Shipping.

Orders shipped between countries may incur duties and taxes and additional fees levied by carriers or brokers to administer collection of said duties and taxes. For the avoidance of doubt payment of duties, taxes and any related carrier fees or costs is your responsibility. We will not be liable or responsible if you do not pay any such import duties or taxes.

terrible* have warehouses in the UK and the US. Orders placed outside of those countries will take longer to ship and be subject to customs paperwork, and international shipping rates